Users' questions

Is FOS same as FCA?

Is FOS same as FCA?

In short the FCA decides what should happen and the FOS makes sure it does. The FCA looks at how institutions manage customer service and the strategies they use to sell their products. The FOS is essentially an adjudication service similar to those run by payment companies such as Visa, MasterCard and PayPal.

What is the difference between FOS and FSCS?

FOS stands for the Financial Ombudsman Service and is an independent public body that resolve disputes between consumers and businesses. FSCS is the Financial Services Compensation Scheme, a government compensation fund that can assist customers of lenders who are no longer trading.

Is the FCA responsible for the FOS?

The FCA is the regulator of most financial services in the UK. Responding to regulation – by closely understanding any changes the FCA makes to regulations, we make sure we’re ready for any changes in the type and number of complaints we receive.

What is the purpose of FOS?

The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.

Who is responsible for the FOS?

The Financial Ombudsman Service is an independent public body set up by Parliament to sort out complaints between financial businesses and their customers in a fair and impartial way.

Who does the FOS report to?

We’re accountable to a board of non-executive, public interest directors appointed by the Financial Conduct Authority (FCA) under the Financial Services and Markets Act 2000.

Who can claim under FOS?

Official rules set out the full detail of who we can and can’t help, but broadly we can look at complaints from:

  • an individual customer – or joint customers – of a financial services business.
  • individuals who act as personal guarantors for loans to businesses they’re involved in.

Who pays for the financial ombudsman service?

We’re funded by a combination of levies and case fees paid by the businesses we cover. As we’re unbiased, our funding isn’t dependent on the outcome of the complaints we look into.

What type of complaints can FOS consider?

The Financial Ombudsman Service, also known as the FOS, handles complaints about most bank accounts, investment products, mortgages, loans, some pension products, PPI claims, insurance policies, credit and store cards, HP agreements and financial advice.

What is the maximum award that FOS can make?

Changes. From 1 April 2020, the FOS award limits will change to: £355,000 ($408,520, €379,418) for complaints referred to the FOS on or after 1 April 2020 about acts or omissions by firms on or after 1 April 2019; and.

Can the FOS fine firms?

No. Our job is to sort out individual complaints between consumers and businesses providing financial services – where the consumer thinks they’ve lost out. That’s the responsibility of the regulator, the Financial Conduct Authority (FCA).

Do third parties have FOS rights?

Why do you accept complaints from third party complaint-handlers on behalf of consumers? Everyone has the right to appoint someone else to act on their behalf. In other words, we are no more or less likely to uphold a complaint referred to us through a claims-management company.

Is the Financial Ombudsman Service independent of the FSA?

The Memorandum of Understanding between the FSA and the FOS explains that, although FOS is accountable to the FSA in a number of significant respects, it is operationally independent of the FSA.

How much of Fos Levy do mortgage lenders contribute?

In fact, in its proposed levy budget for 2006/7, FOS is asking its industry block 16 (mortgage lenders, advisers and arrangers) to contribute only 2.3 per cent of its total contributions.

Is the Financial Ombudsman Service free to use?

The FOS service is completely free at the point of service for customers – even if their case is dismissed. There is no other source of funding for FOS apart from the firms that make up the financial services industry, so they must bear all the costs.