Users' questions

How do I get ahold of emerald card customer service?

How do I get ahold of emerald card customer service?

If you need to contact Emerald Card customer service, please call 1-866-353-1266.

How do I check the balance on my emerald card?

Simply dial 800-HRBLOCK, or 800-472-5625, and follow the system’s prompts to get help with your Emerald card. Be prepared to give your Emerald Mastercard account number. For security reasons you may be asked for more information. After pulling up your account, the agent will be able to tell you your available balance.

How do you get a replacement Emerald card?

If you need a replacement Emerald Card, call 1-866-353-1266.

Can I get a replacement Emerald card from H&R Block office?

You can visit any open H&R Block office, and we will assist you in getting a new card issued by MetaBank. If you applied and were approved for an Emerald Advance in 2020, then you also have a new Emerald Card issued by MetaBank, because they are also the new Emerald Advance lender.

How do I get through to the IRS customer service?

Contact an IRS customer service representative to correct any agency errors by calling 800-829-1040. Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time, unless otherwise noted (see telephone assistance for more information).

How do I contact H&R Block by phone?

For general client support: 1-800-HRBLOCK (1-800-472-5625)

What number do I call to check the balance on my emerald card?

Call 1-866-353-1266.

Will my stimulus check go onto my H&R Block card?

H&R Block also gives taxpayers the option to receive their refund on a debit card called the Emerald Card. Anyone who qualifies for the third stimulus check and had their most recent refund sent to an Emerald Card will get their money deposited directly onto the card.

What happens if I lost my emerald card?

Please contact us as soon as possible at 1-866-353-1266 to minimize your losses. If you contact us within 2 business days after you learn of the loss or theft of your Card, you can lose no more than $50.00 if someone used your card without your permission.

What bank is associated with Emerald card?

The H&R Block Emerald Prepaid Mastercard® is a tax refund-related deposit product issued by MetaBank®, N.A., Member FDIC. Emerald Financial Services, LLC, an H&R Block entity, is the program manager for MetaBank. *This fee can be lower depending on how and where this Card is used.

What if I lost my H&R Block Emerald card?

What if I lose my H&R Block Emerald Card? Please call 1-866-353-1266 to report a lost or stolen card as soon as possible.

Does IRS ever answer the phone?

The main IRS phone number is 800-829-1040, but that’s not the only IRS number you can call for help or to speak to a live person….How to contact IRS customer service.

Check status of a tax refund 800-829-1954 Learn more about this topic