What does IEX WFM stand for?

What does IEX WFM stand for?

engagement with. Workforce. Management. NICE IEX Workforce Management (WFM) is the most complete and configurable solution on the market.


NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges. As a leader in the Workforce Management industry for over two decades, this cloud WFM product encompasses all workforce planning needs.

What is IEX backoffice?

WFM for Back Office allows customers to forecast work volume more accurately through proven algorithms that automatically ignore data outliers. Forecasts detail when work volume will be received and when it should be handled to ensure service levels are met.

What does WFM mean in call center?

workforce management
In a call center, workforce management is a set of processes that ensure the right number of agents with the right skills are scheduled at the right time.

How much does NICE IEX cost?

Download Quote Sheet

#No Product List Price (USD)
18 MDS-NICE-ANO-ENG $1,974.00
19 MDS-NICE-AQO-GS $1,974.00
20 MDS-NICE-AQO-IM $1,000.00
21 MDS-NICE-AQO-QM $520.00

Who owns IEX?

The Indian Energy Exchange (IEX) is an Indian electronic system based power trading exchange regulated by the Central Electricity Regulatory Commission (CERC). IEX started its operations on June 27, 2008.

What is a WFM tool?

Workforce management software is a set of tools that companies use to increase overall efficiency and productivity among employees. Efficient workforce management software matches the right employee to the right job and allows management to effectively oversee employee operations.

What is KPI in WFM?

All industries have some form of key performance indicators (KPIs) they evaluate and measure. Keeping an eye on how forecasts are performing is vital to success in the WFM industry and it’s the foundation of the entire plan to build more accurate schedules.

What are the responsibilities of WFM?

Effective workforce management (WFM) involves the totality of forecasting, staffing, scheduling, and making adjustments in real-time when unexpected changes occur. The objective is to get the right number of people in the right places at the right times, doing the right things.

What does employee with WFM mean?

Workforce management
Workforce management (WFM) is an integrated set of processes that a company uses to optimize the productivity of its employees. WFM involves effectively forecasting labor requirements and creating and managing staff schedules to accomplish a particular task on a day-to-day and hour-to-hour basis.

Does the IEX still exist?

Investors Exchange (IEX) is a stock exchange based in the United States. It was founded in 2012 in order to mitigate the effects of high-frequency trading. IEX was launched as a national securities exchange in September 2016. On September 23, 2019 it announced it was exiting its listing business.

Is IEX Govt owned?

IEX is approved and regulated by Central Electricity Regulatory Commission (CERC) and has been operating since 27 June 2008. Indian Energy Exchange Limited was incorporated as a public limited company on March 26 2007 in Maharashtra. The Company obtained a certificate of commencement of business on April 17 2007.

How does IEX schedule import work in IEX WFM?

IEX Schedule Import Import Type Schedule Import Description This process takes data files created utilizing an ODBC connection to the IEX WFM system and imports to Master Schedule Table. Import Vendor(s) IEX Import Purpose Import of schedule data from IEX WFM system for use in eResourcePlanner. Import Notes

What is nice IEX WFM for back office SKUs?

DESCrIPtIoN of NICE IEX WfM for BaCk offICE SkUS NICE IEX WorkforCE MaNagEMENt CoMPoNENtS Included in NICE IEX WFM Essentials and NICE IEX WFM Advanced: Forecaster Powered by patented forecasting algorithms, Forecaster provides precision projections of transaction volumes, average handle times, and employee requirements.

What is nice IEX workforce management for back office?

BaCk offICE For more than two decades, NICE IEX Workforce Management (WFM) has led the market in product innovation by offering the most complete and configurable solution on the market, attracting the world’s largest community of exacting WFM professionals. NICE IEX WFM is a proven solution that helps engage employees across an organization.

What do you need to know about nice IEX?

NICE IEX Workforce Management. NICE. Workforce Management. About NICE. NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premise enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data.